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AccessibilityAccessibility South Normanton

As from 3rd January you will be able to telephone at 8am for emergency appointments. Opening times will remain the same.

Appointments

Doctors and nurses have an appointment system. Consulting times do vary according to which doctor you prefer to see with the earliest morning appointments being at 08:10. We do run early afternoon surgeries commencing at 14:00 but also provide later sessions with the last pre-bookable appointment being 17:30 (must be booked well in advance) and emergencies until 17:30.

Appointments can usually be pre-booked up to four weeks ahead either in person at the reception desk or after 08:30 by telephone. Should you require a same day emergency appointment please telephone at 08:00. If you are unable to get a same day appointment you may be offered a call back by the Doctor/Triage Nurse who will ascertain whether or not you need to be seen urgently that day and they will make the necessary arrangements.

Choice of Practitioner

The practice doctors work on a pooled list principle. Patients can request to be seen by the doctor of their choice for routine appointments only. On the day appointments or emergencies will be allocated to available doctors on that day.

Chaperone

If you would like a chaperone present during an examination, please ask the doctor or nurse who will make the arrangements for you. Please note in all cases the practice chaperone policy will be followed.

Telephone Advice

The Doctors and the Nurses are happy to provide advice over the telephone. Should you have a query please let the receptionist know and your call will be returned during the course of the day. Please ensure we have your correct telephone number and that you are able to accept incoming calls.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We do take it seriously if patients fail to attend for appointments.

 
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